Poly-Lift case study

The project

Poly-Lift is a concrete lifting and foundation repair contractor in Logan, Utah, founded in 2019 by Clay Ogden. Since October 14, 2026, an AI receptionist I set up has answered its business number (the results are below).

The phone problem is the usual one for a contractor. Clay is the owner, so the calls come in while he’s on a job site, and after the shop closes. A missed customer might call the next contractor on the list. A robocall that does get through costs him the interruption anyway. If you want to know how often that happens at your own business, here’s how to count the calls you miss.

The receptionist

The first job was keeping the number. Poly-Lift’s business line moved from Verizon to Twilio, and the assistant took it over when the port finished on October 14, 2026. Before that it ran on a test line. Customers call the same number they always have.

Every call starts the same way: the assistant says it’s Poly-Lift’s automated assistant. Then it asks what’s going on, the caller’s name, whether this is the best number, and when they’re easy to reach, one question at a time. It sorts the caller as a real lead, an existing customer, a robocall or sales pitch, or a job Poly-Lift doesn’t do. For each real lead Clay gets one text and one email with the details, and he calls back. Texts and photos sent to the number land in his text inbox, an app on his phone.

The AI receptionist page covers how it works, with a real call transcript.

Results

These are the phone agent’s production counts for October 14 to 28, 2026, in Poly-Lift’s local time (the 28th is a partial day).

It answered 101 calls. At least 39 of them (39%) were robocalls or sales pitches, and none of them rang Clay. That’s 14 calls the assistant sorted as junk, like a sponsorship pitch and two business-listing sales reps, plus 25 from one toll-free robocall number.

66 calls were silent hang-ups: nobody spoke, and no lead was sent. At least a third of them, 23, came from that same robocall number. It called most weekdays and went on the blocklist on October 28, 2026, so its calls are now refused before anything answers. I don’t count the other silent calls as spam. A number that hangs up silently four times gets flagged so it can be blocked.

13 conversations (12.9%) came in after hours. That count includes silent hang-ups, so not all 13 were customers.

The junk count covers calls only. Poly-Lift’s texts are forwarded to Clay’s text inbox, and the phone agent doesn’t count them.

Spot something wrong or out of date? Email hello@vient.org. How client results are measured.

The website

I also rebuilt poly-lift.com. The new site is an Astro build, live since October 27, 2026, in place of the old WordPress site, and its footer credits the website and the phone system to Vient. The receptionist went live two weeks before the new site did, and it works the same with or without one.

Visit Poly-Lift